Q1. Sizes
A. Most of the products are Japan size, which is smaller than international size. I suggest you go up a size than your actual size.
Q2. Is it possible to add name on the shirt ?
A. We don’t have such service.
Q3. Are you selling official marathon shirts ?
A. Yes, we are. All of our shirts are 100% official items provided from marathon races in Japan.
Q4. Is the price only in Japanese Yen ?
A. Yes, it is. Please check exchange rate and calculate the price of your currency by yourself before placing an order.
Q5. Bulk Discounts
A. Unfortunately, We don’t offer bulk discounts.
Q6. Can you get other sports items without being listed on your website ?
A. Yes, we can. Our service fee is 4,000 – 6,000yen on each order. We also charge you international shipping fee.
Q7. What is the payment way ?
A. Credit Card or Apple Pay through Stripe. We don’t accept Paypal payment.
Q8. When will my credit card be charged ?
A. Your credit card will be charged when you place an order.
Q9. Where will my credit card information be stored?
A. Your credit card information will be stored on Stripe. Our store doesn’t keep it.
Q10. Do you provide international shipping?
A. Yes, we do. Basically the package is shipped by FedEx or Japan Post EMS.
Q11. Shipping fee (Per Order)
A. It depends on the area.
| Area | Shipping fee | Shipping Way |
| Japan | 1,000yen | Yu-Pack |
| Asia | 2,500yen | EMS |
| USA, Canada, Mexico | 3,500yen | FedEx |
| Australia New Zealand, Europe, Middle East | 4,000yen | EMS |
| South America, APO/FPO, PO Box | 4,500yen | EMS |
Q12. I’m traveling in Japan now. Can you deliver the item to my hotel or temporal address ?
A. It depends on the situation. Could you let me know how long you are going to stay there ? We must check if it’s possible.
Q13. Shipping Time and Tracking
A. Please check the shipping time on each item page. If you order multiple items, we will ship all of them together after the last one arrives. Your shipping confirmation email will provide an tracking numbers.
Q14. Import duties, VAT, other taxes and charges
A. They are the buyer’s responsibility and not included in the price. Please check with your country’s customs office how much they will be prior to buying.
Q15. What if I refuse to pay Import duties, VAT, other taxes and charges ? Could you refund me after the package is returned ?
A. That’s not acceptable. If you do it, we don’t refund any money.
Q16. Will you ship the package as a gift ?
A. We do not mark merchandise values below value or mark items as “gifts”. US and International government regulations prohibit such behavior.
Q17. Return and exchange.
A. All sales are final. We can’t accept returns and exchange the items.
Q18. Cancel.
A. You can cancel your order before shipping is done and within 1 hours of your payment. After 1 hour pass, we can’t take the cancellation, change the items and sizes.
Q19. My package was stolen after FedEx dropped it off at the front door. Will you send replacements or refunds ?
A. FedEx and we don’t take responsibility for stolen packages once dropped off. We recommend that you contact FedEx to hold a package and pick it up at FedEx Office near your place.
Q20. May package was returned to Japan because I was not able to receive it. Can you resend it ?
A. Yes, we can. But we need another shipping fee for resending.
Q21. Do you have a store in Osaka ?
A. Unfortunately, we don’t have a physical shop. Only online service is available.
Q22. Why haven’t I received an order confirmation email?
A. If you haven’t received an email, it could be marked as spam. Some email providers often mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add to your safe list.